Delivery Information

Delivery costs and timings will be calculated at check out. 

Tracking your order 

All orders are tracked and require a signature upon arrival. If nobody is home to  sign, your order will be returned to the carrier’s local depot and instructions will  be left regarding redelivery. For a delivery update, please refer to the delivery  carrier’s website detailed in your order confirmation and enter the tracking  reference provided on the dispatch confirmation email. Alternatively, you can log  into your account to track your order’s delivery progress. 

Request to cancel or amend your order 

Once your order is placed, the warehouse begins to pack it right away to ensure it  reaches you in good time. This means that it is unfortunately not possible to add  to, amend or cancel an order once it has been placed. 


Unfortunately, we are unable to ship to BFPO, PO BOX and APO/FPO addresses. Import Duties  

If you are based outside of the UK, you may have to pay import duties. When your  delivery reaches the country of your destination, import duties and taxes are  levied and payment to our carrier is necessary to release your order from  customs. This may impact the speed of delivery of your order as customs  processes take place. We are unable to advise on the length of time customs may  take or the rates that may be charged, as they vary according to country. Please  consult your local postal service for more information. 

Customs Clearance 

If your order is shipping outside of the UK or U.S then the courier may be in touch  to request further information for customs purposes. This information can include  but is not exclusive to NI, PID or Passport information.