Delivery costs and timings will be calculated at check out.
Tracking your order
All orders are tracked and require a signature upon arrival. If nobody is home to sign, your order will be returned to the carrier’s local depot and instructions will be left regarding redelivery. For a delivery update, please refer to the delivery carrier’s website detailed in your order confirmation and enter the tracking reference provided on the dispatch confirmation email. Alternatively, you can log into your account to track your order’s delivery progress.
Request to cancel or amend your order
Once your order is placed, the warehouse begins to pack it right away to ensure it reaches you in good time. This means that it is unfortunately not possible to add to, amend or cancel an order once it has been placed.
BFPO, PO BOX and APO/FPO
Unfortunately, we are unable to ship to BFPO, PO BOX and APO/FPO addresses. Import Duties
If you are based outside of the UK, you may have to pay import duties. When your delivery reaches the country of your destination, import duties and taxes are levied and payment to our carrier is necessary to release your order from customs. This may impact the speed of delivery of your order as customs processes take place. We are unable to advise on the length of time customs may take or the rates that may be charged, as they vary according to country. Please consult your local postal service for more information.
If your order is shipping outside of the UK or U.S then the courier may be in touch to request further information for customs purposes. This information can include but is not exclusive to NI, PID or Passport information.